Nicole is a Customer Experience and Innovation Leader. Leveraging human insights, global trends, strategic design, and customer experience best practice, she helps organisations transform their products, and capabilities to be human-centred, future-fit, and relevant to a changing world.
Nicole has held strategic leadership roles at property giants – Westfield USA, Vicinity Centres, and Mirvac. Before joining the world of property, she led the Smart Space practice for the renowned design and innovation company, IDEO.
Passionate about building better experiences that enhance the lives of everyday people, Nicole recently founded her own consultancy- Intransit, where she draws on a global network of the most experienced and creative customer minds to challenge, inspire, and collaborate with property businesses to plan for what’s next.